Saturday, September 5, 2009

Apple Store, Please Stop Using UPS

UPS is probably a great service for b2b deliveries. But UPS blows when it comes to servicing consumer deliveries. I'm disappointed that doesn't use Puraltor or Canada Post for all it's home deliveries. Here's why:

I receive many parcels by post. But I'm not home during the day. That's usually okay. I get home, find the notice and head off to the local post office or the local Puralator pick up. I don't have any complaints about making these jaunts to pick up parcels. It's part of the process. However, often uses UPS, and, UPS doesn't have a pick up location in my city. So now, I'm left to choose one of several bad options:
1) take a day off work for each delivery, so I can be there to sign for them.
2) waive signing, so they can leave my new compy on the porch, unattended.
3) drive approximately 65km through cross-town traffic for each delivery.

The moral of the story is this: DON'T BUY HARDWARE FROM APPLE.COM if you're not going to be home to meet the delivery guy.

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